[anon029102]

> what else should they be doing realistically?

- Pay them better

- Give them proper healthcare

- Don't isolate/silo them

These things would enable them to better deal with the inevitable stress and secondary PTSD that comes with their work. And would help FB perms to observe difficulties and quickly affect change.

[bilbo0s]

Well, they should be elevated above the other departments to handle the obvious security and conflict of interest issues that naturally exist in any company like this. So their salaries should be much higher. And actually, more important than healthcare, which the employee takes advantage of at the employee's own discretion, there should be mandatory mental health counseling and screening. I don't know what the frequency should be, I'm not a clinician. But my layman's guess would be a minimum of 3 times a year for each employee.

But I disagree about siloing them. I mean, I'm sure there are some pretty good security reasons for siloing content moderation off from other parts of the company. Not saying that anyone from FB would necessarily do the following, but imagine an ad sales bonuses start going away because clicks are down. You just can't have ad sales cooperating with content moderation in any way shape or form to get more clickable content through. There should just be a content policy, and content moderation zaps whatever they please. End of story. That's how it should work. If ad sales wants input, they should have to convince legal to change the content policy.

In other words, if this thing were structured correctly, content moderation would be above most everything else. (Everything other than legal.) And completely untouchable via any mechanism other than an official change of the acceptable use and content policies.