[devy]

I think you meant "paid customers". Pretty much all the people wrote here are "customers" one way or the other. By "updates" if you meant the message in GSuite Admin account notification section, it's no more insight than what's describing here: https://www.google.com/appsstatus#hl=en&v=issue&sid=2&iid=cc...

[RobertoG]

"You're not the customer; you're the product."

That, by the way, and surprisingly for me, it seems it's a quote from 1973:

https://quoteinvestigator.com/2017/07/16/product/

[7ewis]

Yeah, paid customers. Not sure why I've been downvoted.

The engineers there obviously have info before the public status page gets updated.