[novok]

It's proprietary software (adobe, apple/microsoft, autocad, etc) and they file it as a no fix. Or it's open source and it will take $30k+ in engineering time to change it and $100k+ in time wasted waiting.

Now what.

There is also an inversion of responsibility here. It really should be IT's job to 'adapt the tool to the process' instead of externalizing it to their staff. Until they can do it, the staff needs outweigh the lazy 'default no' of IT.

[basch]

if you buy a new erp, and it comes with a set of best practice process, and your management and employees all insist on transposing the new process onto the new software, in some cases why even buy the new software. its a different coat of paint on the same thing. youre buying a new erp for the change in process, but you refuse to adopt it.