[polyfather]

One of the issues with using the phone is that it's so difficult to record phonecalls and store them in a way that makes them useful for future reference.

With instant messaging, you can usually at least do simple searches for phrases you remembered from the conversation. With recording phone calls, you need to remember the approximate date that you had the chat and then skip through one or more audio files to try and find the information you're after.

It's not great.