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I can say that I had my share of boltbus, megabus and the chinatown bus companies and although most of the time the wifi works, when it doesn't it's mostly useless to complain. They even have a sign saying that "the driver doesn't know how to fix it".

In spite of this, it's my favorite way of traveling between cities, right after the train system, although I rarely use the latter, since the prices are outrageously high in the US.