[Someone]

I don't think things are as simple as he states. The ideal company with an intranet that is easily browsable/searchable, completely documents all procedures and remains up-to-date may exist, but I haven't seen it.

Because of that, 'bothering' collleagues with (in your eyes) simple questions can be an essential way of keeping the knowledge of your employees up-to-date ('Is mySQL down?' => 'do you know about the new SMS feature in our dashboard?'

Because of that, I would both give colleagues who ask simple questions fish and teach them where I got it from.

But I guess the optimum strategy depends heavily on one's personality and the environment one works in. For example, in some environments, politely answering every "where is the any key?" question, but reporting to your boss that those questions take a day a week might be the best way to handle this.