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by dahart 2568 days ago
> You get to talk to someone in real time.

Except it’s not real time until a support person is notified and responds minutes or sometimes hours later. Chat pop ups feel like a lame trick these days every time I try to use them; they pretend like they’re going to be fast and then make you waste your own time waiting. The last one I used the other day made me wait more than 10 minutes, so I did something else, and when the support person responded and asked a follow up question and I didn’t answer in 5 seconds, they closed the support ticket, making me start over. I’d rather use email.