[kweks]

Hi Eeke. A few years back, we lost a merchant account with stripe due to an unfortunate combination: no chargeback insurance enabled, high average transaction value (~600EU) and low monthly volume (we were starting up).

Got one charge back for 800EU that blew us out of the water. Would there be a mechanism to re-apply, with CB protection enabled ?

We struggled to have this discussion with a Real Person at Stripe to discuss this .. would you have any leads ?

[edwinwee]

Hrm, I'm sorry for that struggle. I'd like to look into this—could you email me directly at [e-mail] and I can review what happened (and see if we can help you get set up again)?