[mcherm]

> Are you seriously complaining about having to pay for using their resources?

I didn't read it that way. I thought they were complaining about poor customer service that made it difficult to understand the bill or respond to it appropriately.

[pas]

I read it that way too, but it's sort of understandable that a free tier user is not going to get the same "customer care" as someone who regularly leaves let's say 50K USD with them.