[marenkay]

As a long term customer here is a small suggestion to make this fail-safe: by default do trust your customers, and just ask them first instead of shooting them down first.

Considering you have been marketing yourself as the platform for developer oriented cloud, you should be aware that surge provisioning can and will always be happening.

[apple4ever]

This is the right move. Sure, if an account has repeated violations after clear communications, then action must be taken.

But it doesn't make sense to shut it down before discussion!