[xtracto]

This is important. I hate how it had became standard for companies to screw their customers unless they are online-shamed.

The response email even read like a giant polite FUCK YOU (we locked your account, no further action required by you)

You bet I will have further action!

And it is after the shaming that you get an "I am sorry for this situation". Which sounds more like saying "I'm sorry we got caught".

My frustration is not with DO specifically, as they do exactly what every other company does.

But, what of the other thousands of people that got screwed and did not put it on twitter?

It is the equivalent of when you are in a restaurant and get screwed: It is the loudest person that complains more the one that gets the reward, while all the others silently swallow the injustice.

[qmarchi]

It's most likely due to the fact that the people who can act upon the process itself, not just follow the process inevitably see the issue and do truly want to help.

Getting your message into the right hands is what matters, not the platform it's on.