[justforyou]

>> and we take every effort to get customers back online as quickly as possible. In this particular scenario, we were slow to respond and had missteps in handling the false positive.

You clearly don't make every effort, and did not -- so why waste the extra verbiage and switch from active to passive voice?

Based on your cliche response I have zero confidence that DO will do anything substantial to address the root causes of the issue.

[mercer]

I've found DO's public posts to be particularly grating in the "we are listening to YOU, our customer. we take feedback extremely seriously" department.