7 hours, on a Friday night in the headquarters time zone. This issue is resolved and is clearly not wide spread, so does getting a response on Monday or Tuesday vs right now make any difference?
Companies are made of people. Let the people have a life. Their night is shitty enough as is after this, I guarantee you.
The thing is, my business don't want to deal with people. It wants to deal with a business made of multiple people to guarantee service availability. If he cannot answer, surely someone else in DigitalOcean can?
You are being unreasonable here. He promised a postmortem. I’d much rather wait a few days to get a clearly written, comprehensive analysis of the problems than to get an immediate stream of confusing and contradictory raw data.
If you have ever been involved in post facto analysis of a process breakdown like this you know how hard it is to get the full picture immediately. Rushing something out does no one any favors.
Companies are made of people. Let the people have a life. Their night is shitty enough as is after this, I guarantee you.