[bogomipz]

Agreed. I actually had to reread that a few times because I could not believe that someone actually approved of that text.

That text suggests larger organizational problems within the company.

[Twirrim]

If you explain why, you give the actual abusers clues as to how to avoid detection. It's common place behaviour for companies to _not_ reveal details.

[bogomipz]

You can provide a helpful message with options for recourse without giving abuser's "clues." These are not somehow mutually exclusive. By your logic it makes sense to punish a marginal element at the expense of the majority.

[crehn]

It's a spectrum; being opaque and stone-cold to that degree is shitty customer service.