[ducttape12]

It's always bothered me how software teams view internal and external users differently. We'll spend lavishly on designing an amazing experience for customers... But internal users are stuck clicking through 500 VB6 forms to get anything done.

Companies forget that selling more isn't the only way to make money; cutting internal costs can also make you more money. A happy team is a productive team, and a streamlined team is a productive team. More productivity means less people you have to hire and train.

But hey, that comes out of a different budget and our internal people are already being paid peanuts, so work on this feature the sales team claims will help them sell more. Operations people are just there to clean up the crap no one else will, right? (/sarcasm)