[harshalizee]

Sure, but the email he received basically said "your account is locked. No other info. Thank You". That to me is a much scarier thing than anything else in the thread. How can anyone trust in your infrastructure if your standard protocol is literally just shutting down their entire operation without any form of review or communication?

[jasonjayr]

We have a relatively large spend ($5k+) @ DO, for a unique client (most of our other clients can be served by our colocated facility), and I'm going to second this. Or with any other provider. They should always explain exactly which rule was broken. If the customer is legit + genuine, they will promptly fix the issue and won't be a further problem. Being vague makes it super troublesome to rely on any service that takes that tactic. (Like Google, for example) If they continue to re-offend, and find other ways to skirt the rules, that's when you move on to account termination.

[throwaway34241]

You can't, obviously. Even though I've used them before I really doubt I'll ever use DigitalOcean again. I can almost understand terminating customers (with notice) via automated heuristics for suspicious behavior, especially on the low end of the hosting market, but locking out a legitimate paying customer from backups with no notice or recourse is terrifying.