[mgoblu3]

I had a roughly 5.0 rating over a hundred or so rides in the Midwest US, but mine dropped to around 4 after taking 30-40 Ubers in India. It was a different experience there, and I always wondered if rating scales are different culturally (and we did have some GPS/language barrier difficulty, as well as some drivers who refused to be paid with Uber and made us give them cash that I’m sure affected it), but the ratings still stay with you global.

[SimpleMinds]

We have the same experience, our rating while in Asia was around solid 4.6 while after 3 months in Europe went up to 4.85. Our guess is that in EU, people tend to either give 5 stars or no rating, while in Asia if we had a bit worse ride, we and people around us had no hesistation of leaving 3 or 4 star review.

[dragonwriter]

Race/ethnic/cultural tendencies on 5-star an numeric eating scales have been studied quite a bit, and, yes, Europeans tend to give higher ratings for acceptable service (tending to give maximum ratings for “meets expectations”) while Asians tend to give lower ratings (tending toward middle-of-scale ratings for “meets expectations”).

[cc439]

I wonder how much that tendency is the result of Europeans having more exposure to "management by the numbers" kind of rating/review systems. Nearly everyone has held or known someone close to them with a job where a mostly meaningless customer review/rating/survey grade had an enormously disproportionate impact on their perceived job performance. The only times I'll ever rate something that isn't exceptionally good or exceptionally bad is when it is obviously tied to that person's performance metrics and they met expectations.

[monksy]

I would report that. All of the UberX rides that I had in Delihi were taxis who didn't have the meter on. I've had a few that were just not great, butyou shouldn't be having that big of an issue with Uber there. English is an offical language in India.

[mgoblu3]

This was in Chennai mostly, so little different language situation. I don’t mean to come off too harsh on it, as having Uber in India was extremely useful for me getting around. Some of the rides were around 1-2 USD so wasn’t worth the hassle.

[distant_hat]

There are 16 official languages in India. The vast majority of cab drivers you encounter will only know one of them. In the South English is more likely to be spoken, in the North, it is far less likely.

[CydeWeys]

That could be part of it. I do a fair bit of international travel, and some of it could either be cultural ratings differences or just frustration over communication difficulties.