[amelius]

This must be the first time I hear about Google responding timely and adequately to a specific problem of a customer. Could the publicity have something to do with it?

[mrunkel]

More likely because google responds timely and adequately to customers all the time but nobody tweets about it or writes a medium post that gets shared.

See "Dog bites man" vs. "Man bites dog"

[bmelton]

"If you owe the bank $100, that's your problem. If you owe the bank $100 million, that's the bank's problem."