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by franga2000
2582 days ago
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My no. 1 thing is to always install and ad blocker in their browser. uBlock does a pretty good job of getting rid of all the fake download buttons and pop-ups. And tell them explicitly that if their computer tells them they have a virus, they must not try to do anything about it and call you immediately.
99% of the time it's a fake pop-up and they don't want to look stupid so they follow its "friendly instructions" to "get rid of it" and end up making a mess. Other than that, take away their admin privileges, set up 2AM auto-updates (or manual, if you're there often) and tell them to only store personal files in one specific directory, which is synced to something with CoW or daily backups (and then also sync the desktop just in case). As for e-mail, I set up my grandparents with one e-mail for people they know and a gmail for everything else (like website registrations). That way, the personal address never* gets any spam. |
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My mom called me because her tablet was broken, it turned out the news website had a giant overlay with some heartbreaking story that they relied on ad sales and due to her evil actions, they now had to lay of people. I whitelisted the site and it worked for a day or two, then my mom called me again that her tablet was still broken. This time that same news website had an overly aggressive full-page overlay ad that she couldn't figure out how to close. A third time she called me her browser kept crashing because the news site was attempting to load multiple MB of JS and video ads.
For my parents it's ads, not scams that cause the most problems.