[siralonso]

One datapoint to the contrary - I had an excellent experience with their support. Shortly after I bought my original OP-1 (the $800 version), I managed to brick it during a firmware update (my computer died while loading the new FW IIRC). They're a Swedish company but had an "authorized repair" guy based in the states, so I just dropped it in the mail and had it back in about a week.

Can't remember if they covered shipping, but they were super communicative through the whole process.

This was a few years ago, so maybe that's changed!