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by sixty4bit
2589 days ago
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One of his topics really hit home for me: Customers don’t differentiate branches of a company when thinking about brand identity. Google Fi was running a special, buy the phone from Google Fi and you get $800 off of your bill. I bought the phone from Google. Not Google Fi. It took 3 months for them to figure out that I was never going to get that $800. Every rep that I spoke with except for the last one said, "it looks like you should get this money, we don't know why you aren't." The benefits of Fi out weigh the shittiness of their customer support, or lack thereof. And none of the other carriers are any better. That's the only reason I am still a subscriber. |
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