[ledbettj]

Because when the courier is Fedex, contacting them would be even more futile than Google.

I also use Project Fi; I also ordered a Pixel3 when it went on sale last month. Fedex attempted delivery when I wasn't home; I had important meetings the next day and couldn't stay home again, so I used Fedex's "hold for pickup at Fedex Store" feature to re-route the package. This was a crucial mistake.

Fedex then refused to deliver the package to either my house or the store; they sat on the package for TWO WEEKS, all while their "Customer Support" lied to me about what the status was (It will be delivered EOD today; it's already been delivered; it's going to be held for pickup...etc).

In the end the only way to get them to deliver my package was to contact the shipper, Google. It was delivered two days later.