[KZeillmann]

It's weird -- I use Google Fi and loved it, and I got great customer service, up until the point I ordered a Pixel 3 through them back in November. I had to contact them so many times to find out why they hadn't shipped yet, and the regular customer support people had no idea what was going on, and when it got escalated to shipping, they also seemed to have no idea but were much less apologetic about it. After a few weeks of not having my phone shipped, I ordered it through the Google Store (with 0% interest financing instead of paying it off through my bill, oh well) and I got it within a week. It's ridiculous. I'd been a loyal customer of Fi for over two years, but that ordeal almost made me want to quit. If I had to go through what this author went through, I would have done the same.