| > I hope to god Deliveroo takes some of Amazon's customer service tips/experience. My experience of Amazon and Deliveroo's customer service has been pretty similar. I don't get to talk to a human, but if I do raise an issue (late delivery from Amazon, missing items from a Deliveroo order) I fairly quickly get a response apologising for it and giving me some free credit. Interesting points about the way they handle restaurants though. I've noticed a few of the ones that you describe, that are not actually real restaurants. Since Deliveroo is useless at showing reviews and ratings, I'll usually search for places online before I order from there, if I haven't heard of them. A bunch of the takeaways on Deliveroo in my area all have the same address, an industrial estate - as you say, by a train track, probably in a metal shipping container. I've not had bad expeirences with those "restaurants" to be fair, but it does highlight that Deliveroo is cheating the system and hiding how they actually do things. I hadn't considered the hygiene aspect, that is worrying that they can get away with selling food without the usually required safety/hygiene levels. It's interesting that Deliveroo has beaten Amazon at their own game in the UK. Amazon Restaurants was a thing for a while as their answer to Deliveroo, but it didn't take off. I think it still exists, but last time I checked there were about 5 restaurants available in my area, compared to 50+ on Deliveroo and Uber Eats. Deliveroo's tactics really don't feel that far removed from Amazon's though. |