[stonogo]

Your source is inapplicable. You are not a statistical universe.

Also, "it's free, go away" is a straw man, because the "go away" part is also nearly universal within proprietary software. Try opening a ticket regarding a bug in Word, or AutoCAD, or so on.

The real difference? Those closed products also have closed bug trackers, so you don't get to see all the times users were ignored or told to pound sand.

This "real problem" exists entirely in your head.