[Bartweiss]

In the earliest days of Uber, the very large city I live in had mostly taxi services with no online support beyond a phone number. The most tech-savvy service offered a (not actually quite) real time map, but you just used it to guess where to go flag down a cab.

At this point, every major taxi company has a sleek Uber-style call-a-cab app, and most of them work great. Fare prediction has also become common, if not actually a guarantee, and in-app fare payment has mostly killed hearing "the credit card reader is broken" after a ride. (Which was already illegal but omnipresent, so competition solved the problem where regulation failed completely.)

Of course, this wasn't a city with medallions, so Uber couldn't just outcompete taxis by dodging regulation. I'm not sure how NYC et al have changed, since no amount of modernization could fix that problem.

[erik_seaberg]

There used to be a phone number, and the guy would tell you to wait an hour and a half, after which the cab probably never showed up. I used to drive airport shuttles (dispatched by VHF and pager!) and we sometimes rescued people who had been completely screwed over.