[codegeek]

"often functionality is broken that has no apparent relationship to the features being worked on."

This is not necessarily about getting access to the code repo. You need a project management tool between the client and dev term where they can track requirements and delivery of those requirements. The code is more of an implementation detail.

If clients start asking for access to code repo, that opens up a whole different ballgame and should be done at a MUCH higher price (read: enterprise). I would never give access to our code repo unless the client has specifically agreed to pay for that access. If clients are worried about what is being delivered, project management tool solves that.

Yes, I understand that clients can also be developers or technical. But the whole point of going with a third party company is that you DON'T want to look into code and stuff. Otherwise, you may as well build an internal team yourself.