[jsperx]

Could you explain a little more about how you define business automation consulting? I’m an IT generalist (manage an in-house department plus an outsourced vendor) and the cross-department automation (e.g. let’s remove this dumb paper process and connect these key systems via APIs) to create efficiencies is what I find most rewarding. Curious to know how much you specialize and how you find clients...

[enraged_camel]

I think you've got the gist of it: we help clients identify processes that are running inefficiently (due to a wide variety of possible reasons) and figure out whether and how we can utilize technology to ease or eliminate pain points.

Our solutions range from simple, commoditized stuff using enterprise tools (e.g. accounting department receives paper invoices, then staff keys them in manually into the accounting software - we convert that to a 95% automated system where invoices are scanned, values are OCR'ed off them and automatically pushed to the accounting system) to "fairly advanced" (e.g. custom APIs, specialized UIs, backend validations/triggers/approvals etc.) that involve a fair amount of programming.

We find most of our clients through referrals (either from existing clients, or from our partners), although we also do some cold-calling and telemarketing.