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There’s some truth in this, but my overwhelming sense is that previous poster is correct too. Enterprise software vendors almost never sell to their actual end users. While this is true, no one should be surprised that the UX on most enterprise software products is truly awful.

Also, <mild sarcasm warning> if you ship high quality working enterprise software on day one that actually delivers everything your customer needs, how will you bill them for a large “services” team engagement? It’s not unusual for this service money to make up a substantial portion of a mid to large enterprise software company’s revenues. All too often they are building features or fixing bugs that should have been in the original product as sold.

I’ve often sadly joked at my own work that if we shipped working software we’d probably make less money...