| I sent my initial reply in fairly quickly, and got a restitution offer letter back. However, that was only the beginning. First, they offered to pay half before the modification, then half after the modification. After I got the final final approved offer, it was only all after the modification. The modification wasn't possible right away, because they hadn't decided what to do yet. Eventually they decided to offer a fix for these engines, and the EPA eventually agreed to allow that fix for my engine. But that was the better part of a year. When the fixes were begun to be rolled out, the initial reports were dismal, with reports of engines running rough and bad performance. The message began to be "don't let them touch your car." I decided to wait until at least the second half of the window for modifications to be performed so that the bugs could get thoroughly worked out. Meanwhile, life got more complicated. I started moving from one state to another, and that meant three homes in two years. Since I couldn't register the car in the new state until after the repair was done, I needed to extend my registration in the old state. After the second move, I was able to complete the process, and the approved modification was available. I went to complete the process, but due to moving to the new state I needed to re-do all of the original paperwork, and I needed to send a letter stating what I had done. They restarted my application process twice. There was a fault in their system that left my application in an inconsistent state, resulting in errors in the court settlement web site. I spent time on the phone working through that, with multiple people. At one point I needed to print out a dozen sheets and mail them in. While not a big deal, I don't normally print stuff, so getting a printer located and working is just another hurdle. After another set of failures in getting the system sorted, they actually requested that I fax in documents. FAX. And after all that, I missed the deadline for the dealer work by 2 days. My appeal to their 3-member appeal review board was filed within the 15-day window, but it was denied. |