[kurtisc]

>It doesn't matter. I don't need all those features. The product is commodified.

I've encountered a case when it does matter. I tried applying for a bank online through multiple browsers, OSes, VMs, but never managed to get the form to work. Eventually I called them to apply - there was a valuable perk for me - but most customers just won't bother. A good software team would have spotted the drop in conversions instantly.

I told them about it, using the terrible online form. They weren't interested.

[Scoundreller]

Heh, I was doing an online payment for a government agency. While my credit union’s form asked for my account number for the gov, they really wanted a different sub-account number and kept giving errors.

When I called them to bring it up, they thought I wanted them to change the form just for me. They seemed even more surprised when I said “No, you should make this change for everyone, not just me”.