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by seandougall
2593 days ago
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Not to mention users! I can't count how many times I've seen bug reports responded to with a dismissive "you're welcome to file a PR", which is just a thinly veiled expression of the same attitude: you're not valuable, your domain expertise is not valuable, and the time you're taking to engage in the development cycle is not valuable; only your code is valuable. It's really not a big mystery why more average users don't flock to that sort of treatment. Even when that attitude isn't so explicitly directed at users, you're right about it being visibly directed at other community members. It all sends a clear message, such that the average prospective user will move on, thinking "that application is meant for someone else." |
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In addition, responses like that do more to specifically push people towards commercial software than anything else (not specifically proprietary, just commercial). Why use a piece of software where the developers have no incentive to care about your concerns when you could instead use a piece of software where you're a paying customer and the production company has a financial incentive to keep their paying customers happy?
Since the launch of Windows 10, Microsoft has been surprisingly responsive to customer requests. They have a ticketing system where customers can submit new feature requests, and if it's both reasonable and popular enough, they'll implement it. Here's a reasonable example: a while back, they decided to eliminate the split mode from the virtual keyboard because they thought nobody would miss it, as they added a swipe keyboard to replace it. Well, it turns out they were wrong, because lots of people opened tickets with Microsoft asking for it to be put back. They put it back in the next update. They listened to paying customers. Compare this to GNOME, on the other hand, which regularly removes popular features and ignores all user complaints.