[fullhelp]

Hey!

I don't think that word is present on the few docs created. Try "requirements" which should show two results: https://docs.fullhelp.com/en/search?query=requirements

[ullarah]

I may be wrong, but they are most likely asking if there is a reporting module (KPIs?) with this product?

[fullhelp]

In that case, the knowledge base dashboard has several statistics (https://imgur.com/5Z60SWl). Help desk reports are not present at the moment but is something that will be added definitively.