Hacker News new | ask | show | jobs
by kevin_thibedeau 2607 days ago
Fixing Amazon mistakes is relatively painless.

With Home Depot their phone support was 100% useless and I had to physically go to the store the item shipped from. I made sure the new product was on the shelf and tried to do a simple exchange. Unfortunately the duplicate SKU was a problem and the price had increased since I paid for the order so the drone wanted me to pay the difference. That wasn't going to happen so my time had to be further wasted arguing with them over their mistake.
1 comments
maccard 2607 days ago
Yeah that's awful, and like I said, Amazon's policy of "refund and we'll pick it up" if there's a problem has kept me shopping there.

My latest issue was a clearly used item being sold as new, and it was damaged. The price had increased since I ordered it, and with one live chat they couriered me a replacement, and picked up the old one, at no cost to me.

link