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by thetechlead 2601 days ago
Don't lie about your experience living in China. There is already too much China-related misinformation on HN.

For 99% of the time, you go straight to click-n-buy which should get your order delivered on time, and for the 1% you prefer to talk to the seller the option is a blessing, not a curse.

I used to work for Alibaba.

2 comments

Speaking truths that you find objectionable is not lying.

If you haven't encountered these issues, then I'm happy for you. For my wife and I, phantom inventory is a regular problem. Usually, we can catch the problem over WangWang, but it's not unusual for us to place the order and, just before paying, give the order number to the seller and have them confirm they've got it before paying, then pay and a few days later when the order hasn't shipped, message them again and get an apology and a sad story about one of the items being out of stock or only available in a different version.

Shopping on Amazon is like buying in Target and shopping on Taobao or Tmall (a slightly better experience w/re to seller flakiness) is akin to buying from a shabby flea market. If the nearest Target is a few hours' drive away and the flea market is ten minutes' drive from your house, you'll shop at the flea market but it's not really an enjoyable experience.

Here are two recent examples of my having to interact w/sellers on WangWang. Top half of screencap: have to confirm address or they won't ship. Bottom half of screencap: other seller waits two days to tell me that the stuff I bought was out of stock and I should apply for a refund (the items are still for sale on that shop btw).

https://twitter.com/briandonovan/status/1125353433110700032