[coffeenut]

I hear where you're coming from. I'm actually surprised at the 30% efficiency number; I would have guessed more like 5%-10%. I suppose it varies by industry. I expect minimum-wage workers are more efficient (they're almost always doing what they're paid to do), whereas white collar jobs like program management are less measurable, and people spend much wasted time not just surfing the web, but doing things like sitting in unnecessary meetings.

When I was doing PM work, I spent about 30+ hours a week in meetings which could generally have been dealt with in 30-45 minutes of focused discussion with a much smaller group of people.