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This is my experience at the company I'm currently at which has offices in SF and other US locations, as well as a significant number (as a % of the Eng team) of remote people across the country. I don't know the origin story, as the practice was in place when I joined this team, but it's proven its value time and time again. We do consciously make time to document and discuss how to make that information more useful/discoverable/accurate. * Use the tools - ticket tracking, chat rooms, wikis or other documentation repositories * Own it - engage in the conversation, do the work, help the whole team get better, accept responsibility, acknowledge your own mistakes, and acknowledge others' wins and contributions * Do it in public - @mention people in tickets, etc., use PUBLIC chat spaces, use org-wide sharing of documents A company I worked for in the past, which had a SF office and a smaller number of remote engineers, did not embrace the value of thoughtful written communication, and ultimately didn't see the value of remote engineers. It fostered a culture of "need-to-know" conversations where they felt if you couldn't be "in the room" then you simply weren't going to have the information you needed. They didn't value recording (video, text, etc.) the agenda, discussion, or outcomes of these discussions, so it only lived on in the individuals involved. This artificially stunted the remote engineers, and in turn it backfired on the entire team's productivity. |