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by dkarl 5680 days ago
I see Kindle purchases as a gamble on Amazon's good conduct, and I think it's a good gamble. The amount of leverage Kindle customers have over Amazon is phenomenal. I buy thousands of dollars of physical books and other merchandise through them every year. (By comparison, I don't spend more than $200 per year on Kindle books.) If they ever screwed me on my Kindle books, I would shop on Amazon, read the reviews, and then spend an extra five minutes per purchase finding somewhere else to order. I don't think I'm atypical for a Kindle customer, either in my high spending on Amazon or my willingness to go shop elsewhere. If they screw Kindle customers, they will pay for it dearly, and that's good enough for me.