[irq-1]

> "I expected them to do the refund because it was their fault," he said. "It's their application. If it's not secure, they should take responsibility."

The internet has been retelling some version of this story forever: company system screws paying customer, and company refuses to help or even admit a problem.

[thatoneuser]

Wow they just told him to deal with his bank. Be like getting mugged in a store and the store says to just go to the police, they have nothing to do with it. Pretty shallow...

[codeddesign]

It’s more like going to a store, and someone stealing $2k from your when you swipe your car in the store’s machine. Then the store telling you “sorry, it’s not our problem. Go talk to your bank”. This was McDonald’s app that Mcdonald’s owns and people trust them with their financial security. When McDonald’s fails terribly at this it affect everyone involved in apps. Trust is easy to lose, and extremely hard to gain back once it’s gone.

[m463]

The Movie "the Founder" sort of explains things.