[alexobenauer]

These are my favorite problems - the ones people hate but seem resigned to living with; almost as if it's a simple fact of life. When you come in with a solution, they'll be skeptical at first, but you'll know quickly whether or not you're on a great solution for them.

[avichalp]

Do you suggest asking people directly what are there most pressing problems helps? Or do you think it is better to observe people struggling with something and then propose a solution and have them evaluate it.

[alexobenauer]

I personally employ a balance of both.