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by symkat
2613 days ago
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> Except this anecdote is not representative of much of anything in the real world. It relates well to my experience. At a hosting company I worked for, many of the system admins and developers were promoted from within technical support. Technical support had one very awesome feature I only ever saw at this company -- you had a quota of how many tickets you should complete in a given day. If you completed that number, you could leave and were paid for the full day. If you had 80 tickets to complete and did them in 2 hours, you left. If you had 80 tickets and couldn't complete them, you left after working for 8 hours. You could work from home every other day if you were hitting your quota, and work from home increased your quota by like 10 tickets. Quota numbers were based on some average of your tickets over the last 8 weeks, and for most people were somewhere around 70-100. Categorically, each and every person who was promoted out of tech support had written scripts to fix common issues that were happening and frequently only worked a couple of hours a day while they were in technical support; other times would spend a lot of extra time working out programs to automate their jobs. Looking back at it, I think each of us thought we were getting away with something, but it was noticed and encouraged. |
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