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by DonHopkins 2617 days ago
At least AWS doesn't start spamming you weeks after servers go down!

I canceled a dedicated server with IBM SoftLayer (nee ThePlanet), and a few weeks later I started receiving hourly IPAlerts about it being offline!

The server was canceled so there was nowhere in the interface for me to turn them off!

I opened a ticket, and they said other users were experiencing it too, and they though they had it fixed, and asked it I was still getting them. I was.

Their only suggestion was for me to make an email filter to ignore the IPAlerts, but what about the IPAlerts for servers I hadn't canceled that I actually want to see?

We went several rounds of this, each time they thought they had it fixed, and asked if I was still receiving them, and of course I was, like clockwork.

It's been more than a week and a half, and I'm STILL getting them!

I kept posting the raw email bodies so they could tell by the headers where it was coming from.

I even begged them to deploy one of their most powerful firewalls around the offending legacy nagios server to protect me from it, but they wouldn't do that.

I'm afraid if I cancel my other two servers and move to AWS, they's start spamming me with TWO MORE never-ending sets of IPAlerts about canceled servers!

What a passive-aggressive way of punishing long time customers for canceling their servers!

Has anybody experienced anything like this with AWS?

    Received:  from ipalert05.dllstx6.inside.theplanet.com
        by mx.softlayer.com with esmtps (TLSv1:DHE-RSA-AES256-SHA:256)
        (Exim)
        (envelope-from <ipalert@softlayer.com>)
        for xxx@xxx.com
        id 1hJhFu-0003RG-Tm; Thu, 25 Apr 2019 11:29:50 -0500
    Received: (from nagios@localhost)
        by ipalert.theplanet.com (8.13.6/8.13.6/Submit) id x3PGSB17029986
        for xxx@xxx.com; Thu, 25 Apr 2019 11:28:11 -0500 (CDT)
        (envelope-from nagios)
    Date: Thu, 25 Apr 2019 11:28:11 -0500 (CDT)
    Message-Id: <201904251628.x3PGSB17029986@ipalert.theplanet.com>
    To: xxx@xxx.com
    From: <ipalert@softlayer.com>
    Subject: PROBLEM: xxx.xxx.com