[shanecleveland]

Automated discovery of late shipments eligible for a refund, which the carriers otherwise make very difficult to track. There are some services that can do this, but they take a big chunk of the refunds. We save thousands each year.

Many other specialized calculators and templates, which tend to be more foolproof than Excel.

[schappim]

I did the same in Australia. When I ran the script to request refunds for missed Express Post SLAs, we were 90% of Auspost’s inquiries for the day and got back thousands.

[shanecleveland]

The interesting thing with both FedEx and UPS is that they also guarantee delivery times for regular "ground" shipments, which are fairly prone to delays. The exceptions are circumstances out of their control, such as weather or recipient issues. And they suspend during a couple holiday windows. But most shippers either don't realize there are guarantees or don't have the means to efficiently track them.