[dre85]

I'm blown away on a regular basis by how long it takes to write software that in my opinion is super easy.

Usually it just comes down to fuzzy/missing/changing requirements. A lot of times people know that they want something, but they don't know exactly what. Or they're absolutely sure they need feature x, but then later they realize they don't, but they missed out on developing other more fundamental features.

[adrianmonk]

I have developed a belief about this: people don't know what they want until you show them what they said they want. Then it's immediately obvious to them what they wanted instead.

This suggests that demos and mock-ups might be a valuable tool. The sooner you can get someone to try something, the sooner they can tell you what direction they really wanted you to go in instead, and the less time you waste.

[scruple]

They want everything but they can't even define a starting point. It's insanity. I've been going back and forth with a customer about this (through my product and sales team) since August of last year. At first the priority was high and it seemed like the scope was reasonable. But no one was making moves or delivering on my requests / asks / concerns. I suggested a phased approach, so that we could _be_ agile and get _something_ in front of the customer for feedback. But before I even got there the requirements changed again and again and again and again and again...

Thankfully all of this specific work is easy to segregate away from the rest of my team. It's proven to be very toxic and morale draining. If my entire team was involved, I've no doubt that we'd have lost people by now.

And the real kicker: It turns out that right now we can't even deliver on the first pass that I had originally suggested, despite me being basically done with my teams piece, because some other team in the company was loose with their language and convinced a bunch of product and sales folks that, yes, of course they had what the customer was asking for. They didn't. They still don't. I'm convinced today that they never will. Bunch of fucking sycophants.

I have no idea how these things happen but recently I've become convinced that this sort of confusion-on-all-fronts is just par for the course in this industry today. The only work that I've been able to do in the past couple of years that was well understood and easy to articulate, and as a result capable of being completed mostly on time and within scope, was born out of a select few individuals being able to identify a real problem and a real solution and grinding away at it in a controlled fashion. But that seems to be rare and not at all "how things are done."