[martinpw]

Had this happen to me - I returned an item to Fry's since it was completely nonfunctional. I explained that at the return desk. The guy nodded and took it. I wandered around the store for a while, then went to look for a replacement for the item, and saw the exact item I had just returned, back on the shelf with a small discount. I know it was the one I just returned because of the way the packaging had been cut open - they had just taped it up.

Haven't been back since.

If they are re-shrinkwrapping broken items then I guess things are even worse now since there is no way to even tell it is a return.