[d0ugie]

You are baffled that they reacted this way, that you became the villain? It's hard sometimes, but I've found it helpful to try to perceive both myself and the digital obstacles from the shoes of users I'm trying to help (calibrating more as I proceed), and adjust myself accordingly.

Affording someone the ability to save face is among the reasons to consider making a private approach. And when irritated, slighted or indignant, when amped up somehow, not disengaging to cool down is the sort of thing I tend to regret.

It's a tall order to expect people to interpret an offer to steal passwords in a coffee shop to assert their need of your acumen as a beneficent act.

[zelon88]

Thanks. I think I am actually going to benefit from this.