[Nutella2]

Savvy businessmen know the difference between discounted nonrefundable tickets and full-fare refundable tickets.

I think he should leave this in his blog since it's very helpful information for prospective vendors and customers. They should know that he doesn't read contracts when he makes a purchase and simply assumes that the contract favors him. When the vendor does not honor the contract he imagined, he'll create a scene at the vendor's business demanding that their customer service agents honor the imaginary contract. When they don't do so he'll publish a screed in his company blog saying that it's all the vendors fault and their customer service reps are just so rude.

I'd say this is valuable information for anyone who's thinking of doing business with this guy.