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by iworkforthem
5681 days ago
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clickable: http://news.ycombinator.com/item?id=1906251 I'm from Asia, not sure if the bank and ATM operate the same. Here's my thoughts about what I like. - We dun normally go to the bank. Most of the ATM serve us well with the deposit/withdrawal/application of services, etc. Think about the current offerings of the bank which can be moved to the ATMs, internet, etc. - We do need to go to the bank when there is a sense of urgency to get things done. E.g. loans, lost of cards, etc. All the touch points if handled well by the bank can really improve the customer service level. Think emotion = help = love. But after last financial crisis, not sure if they do trust the bank this much now. |
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