[rossdavidh]

I'm sure it's not easy, but... 1) a support line offers support to the end user, which is different; I'm talking about filtering out the emotion from the content 2) most people who could do this, do not know that they could, that there is a need, or how one would volunteer to do it 3) the same person would not have to process all feedback, just as much as they have time for; at least some of the pile of feedback would be processed by someone other than a dev 4) the non-technical nature of the person is actually helpful, because that is usually where the originator of the feedback is coming from, and the job of this person would not be to determine the fix, but only to separate content from emotionally motivated criticism