[Latteland]

Yeah, this is better than their initial "what, me worry" response. They should just own up to their screw up. They will owe giant fines and be sued. Their reputation is what is more important long term. Own up to the change.

[sundvor]

I would trust them infinitely more if they could just say we fucked up, sorry, we'll fix it properly, then take a hard look in the mirror, and change.

[agumonkey]

it's said to be business 101 in management classes ...